Support

Help and answers for the Sendera app. If you can't find what you need here, call or write to us — a real person reads every message.

Contact us

Phone: +1 862 471 3960

Email: founder@sendera.health

We usually reply within 2 business days. Sendera is operated by Maria Eugenia Bonadona, Lima 15074, Peru.

About Sendera

Sendera is a self-care and emotional wellbeing app. It offers a guided journey, a personality-archetype quiz, journaling exercises, and Sendero, an AI companion you can talk to about how you feel.

Sendera is not therapy, medical care, or a medical device. Sendero is an AI, not a person and not a licensed professional. If you are in danger or in crisis, contact local emergency services. In the US you can call or text 988; elsewhere see befrienders.org.

Subscriptions and billing

• How do I cancel? Subscriptions are managed by Apple. On your iPhone or iPad: Settings → your name → Subscriptions, select Sendera, and cancel there. Deleting the app does not cancel your subscription.
• Free trial. New subscriptions include a 7-day free trial. If you cancel before it ends, you won't be charged.
• Refunds. Payments are handled by Apple. You can request a refund from Apple at reportaproblem.apple.com, or write to us and we will help you through it.
• Plans. Sendera Pro is available monthly, every 6 months, or yearly.

Account and your data

• Delete your account: in the app, go to Profile → Edit profile → Delete account. On the web: Settings → Delete account. This removes your profile, quiz results, progress, conversations, journal entries, drawings and photos from our systems.
• Deleting your account does not cancel your subscription. Cancel it in your Apple ID settings first (see above).
• How we collect, protect and store your data is described in our privacy policy.

Troubleshooting

• I can't sign in. Check your email address for typos, then use the "forgot password" link on the sign-in screen. Still stuck? Email us from the address on your account.
• Voice notes don't work. Make sure Sendera has microphone permission: Settings → Sendera → Microphone.
• I bought Pro but it's not active. Open the app, go to your profile, and tap Restore purchases.
• Something else broke. Email us with your device model and app version (found at the bottom of your profile screen) and we'll look into it.